Telesales Agent

More about the role and the company:

We are a forward-thinking company that values professionalism, teamwork, and customer service excellence. As a Telesales Agent, you will be at the forefront of our business – engaging potential customers, generating leads, and driving sales through proactive communication. This role requires someone with strong sales skills, the ability to build relationships, and a deep understanding of IT services to meet customer needs.

📍 Location: Midrand (Remote / Office-based – first 3 months in-office)
💰 Salary: R13,000–R15,000 per month (depending on experience)
⏰ Working Hours: Full-time

Key Responsibilities:

• 📞 Conduct outbound telesales to SMEs and mid-sized businesses across South Africa.

• 💼 Promote the company's portfolio of Managed IT Services (IT Support, Cybersecurity, Cloud Hosting, and more).

• 🔄 Build and maintain a pipeline of qualified prospects using CRM (Bitrix24 or equivalent).

• 🗓️ Schedule meetings and product demos for the sales and technical teams.

• 💬 Handle inbound sales inquiries and convert them into qualified sales opportunities.

• 🔍 Research industries and decision-makers to tailor outreach strategies.

• 📝 Record all customer interactions and follow-ups in the CRM system.

• 📈 Achieve and exceed KPIs for call volume, lead generation, and appointments booked.

• 💡 Provide feedback to management on lead quality, customer pain points, and market trends.

• 🌟 Represent the company's brand in a professional and knowledgeable manner.

Minimum Requirements:

• 🎓 Matric (Grade 12) essential; Sales/Marketing qualification advantageous.

• 📞 Minimum of 2 years telesales experience, preferably in IT, Telecoms, or Technology services.

• 💪 Proven track record in outbound calling and lead generation.

• 💻 Strong understanding of IT services such as cloud, cybersecurity, and networking (training provided).

• 🗣️ Excellent verbal and written communication skills in English (Afrikaans or other SA languages beneficial).

• 🤝 Confident, professional telephone etiquette with the ability to build rapport quickly.

• 📊 Strong organisational skills and the ability to work with CRM systems.

• 🏆 Target-driven, resilient, and self-motivated.

Are you ready to drive sales growth in a dynamic IT environment? 🌱
Apply today and take your career to the next level! 🚀
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Telesales Agent

Meer oor die rol en die maatskappy:

Ons is 'n vooruitdenkende maatskappy wat professionalisme, spanwerk en diensuitnemendheid waardeer. As Telesales Agent sal jy die voorpunt van ons besigheid wees – jy sal potensiële kliënte kontak, "leads" genereer en verkope dryf deur proaktiewe kommunikasie. Hierdie rol vereis iemand met sterk verkoopsvaardighede, die vermoë om verhoudings op te bou, en 'n diep begrip van IT-dienste om aan kliëntebehoeftes te voldoen.

📍 Ligging: Midrand (Afstand / Kantoor-gebaseerd – die eerste 3 maande in die kantoor)
💰 Salaris: R13 000–R15 000 per maand (afhangend van ervaring)
⏰ Werkure: Voltyds

Belangrikste Verantwoordelikhede:

• 📞 Voer uitgaande telesales uit na SME's en mediumgrootte besighede regoor Suid-Afrika.

• 💼 Bevorder die maatskappy se portefeulje van Bestuurde IT-Dienste (IT-ondersteuning, Kuberveiligheid, Wolk Hosting, en meer).

• 🔄 Bou en hou 'n pyplyn van gekwalifiseerde prospekte met behulp van CRM (Bitrix24 of soortgelyk).

• 🗓️ Skeduleer vergaderings en produkdemonstrasies vir die verkoop- en tegniese spanne.

• 💬 Hanteer verkoopsnavrae en omskep dit in gekwalifiseerde verkoopsgeleenthede.

• 🔍 Navorsing oor industrieë en besluitnemers om benaderingsstrategieë aan te pas.

• 📝 Registreer alle kliëntinteraksies en opvolgaksies in die CRM-stelsel.

• 📈 Behaal en oortref KPIs vir oproepvolume, "lead" generering en afspraakbesprekings.

• 💡 Verskaf terugvoer aan bestuur oor "lead" gehalte, kliëntpynpunte en markneigings.

• 🌟 Verteenwoordig die maatskappy se handelsmerk op 'n professionele en kundige wyse.

Minimum Vereistes:

• 🎓 Matriek (Graad 12) noodsaaklik; Verkope/ Bemarkingskwalifikasie is voordelig.

• 📞 Minimum van 2 jaar telesales-ervaring, verkieslik in IT, Telekommunkasie of Tegnologie-dienste.

• 💪 Bewese rekord in uitgaande oproepe en leidgenerering.

• 💻 Sterk begrip van IT-dienste soos "cloud", kuberveiligheid en netwerkdienste (opleiding sal verskaf word).

• 🗣️ Uitstekende verbale- en skryfvaardighede in Engels (Afrikaans of ander Suid-Afrikaanse tale is voordelig).

• 🤝 Selfversekerd, professionele telefoonetiket met die vermoë om vinnig verhoudings te bou.

• 📊 Sterk organisatoriese vaardighede en die vermoë om met CRM-stelsels te werk.

• 🏆 Doelgerig, veerkragtig en selfgemotiveerd.

Is jy gereed om verkoops-groei in 'n dinamiese IT-omgewing te dryf? 🌱
Doen vandag aansoek en neem jou loopbaan na die volgende vlak! 🚀
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