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🖥️ Service and Support Technician 🖥️

Our client is looking for an experienced Service and Support Technician to strengthen their IT team in Midrand. If you are passionate about technology, have strong problem-solving skills, and enjoy helping customers, this might be the perfect role for you! 🚀

More about the company:
The company is a specialized South African firm focusing on providing managed IT services to small and medium-sized enterprises. They offer a comprehensive range of services, including cloud management, server management, network management, security management, service desk support, and proactive IT solutions. With over 15 years of experience in the IT sector, the company prides itself on its ability to help businesses enhance their competitiveness while focusing on their core operations. They operate a data center and network operations center in Sandton, ensuring fast and efficient service to their clients. With an emphasis on ethics, transparency, and client satisfaction, the company is a trusted partner for organizations seeking sustainable IT solutions. 

Salary:

💰 R18 000 – R25 000

Location:

📍 Midrand

Requirements:

• 3–5 years+ experience in an IT support role
• Valid Grade 12 (Matric) certificate
• Microsoft MCSE certification
• A+ and N+ certifications
• Excellent fault-finding skills 🔧
• Extensive knowledge of troubleshooting techniques

Duties:

• Install and configure computer hardware, operating systems, and applications
• Monitor and maintain computer systems and networks
• Provide direct telephonic or face-to-face support to end-users to resolve IT-related issues
• Troubleshoot various system and network problems
• Diagnose and resolve hardware and software issues
• Provide support including drawing up procedural documentation and technical reports
• Own tasks until resolution or escalate to senior staff if required
• Prioritize and manage inbound support emails
• Communicate with third-party vendors when necessary

Desired Skills and Attributes:

• Extensive experience in setting up and configuring computer systems 💻
• Strong knowledge of IT networking
• Understanding of CCTV systems
• Knowledge of UPS and power backup systems
• Experience in telephonic and video support
• Knowledge of server support on Microsoft Platforms
• Valid South African driver’s license 🚗
• Excellent problem-solving and critical thinking skills
• Keen eye for detail 👀
• Good organizational and time management skills
• Ability to prioritize workload and problems
• Above-average communication, listening, and writing skills in English
• Customer-centric attitude
• Skilled in telephonic/video communication when assisting customers
• Participation in internal and external meetings

Are you ready to use your IT support skills to make a difference? Join this dynamic team and build a bright career! 🌟🙌

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🖥️ IT Diens-en Ondersteuningstegnikus 🖥️

Ons kliënt soek ’n ervare Diens-en Ondersteuning Tegnikus om hul IT-span in Midrand te versterk. As jy passievol is oor tegnologie, sterk probleemoplossingsvermoë het, en daarvan hou om kliënte te help, is dit dalk die perfekte rol vir jou! 🚀

Meer oor die maatskappy:
Die maatskappy is 'n gespesialiseerde Suid-Afrikaanse firma wat fokus op die verskaffing van bestuurde IT-dienste aan klein- en mediumgrootte ondernemings. Hulle bied 'n omvattende reeks dienste aan, insluitend wolkbestuur, bedienerbestuur, netwerkbestuur, sekuriteitsbestuur, diensverskaalondersteuning en proaktiewe IT-oplossings. Met meer as 15 jaar ondervinding in die IT-sektor, is die maatskappy trots op sy vermoë om besighede te help om hul mededingendheid te verhoog terwyl hulle fokus op hul kernbedrywighede. Hulle bedryf 'n datacentrum en netwerkbedieningsentrum in Sandton, wat vinnige en doeltreffende diens aan hul kliënte verseker. Met 'n fokus op etiek, deursigtigheid en kliëntetevredenheid, is die maatskappy 'n betroubare vennoot vir organisasies wat op soek is na volhoubare IT-oplossings.

Salaris:

💰 R18 000 – R25 000

Ligging:

📍 Midrand

Vereistes:

• 3–5 jaar+ ervaring in ’n IT-ondersteuningsrol
• Geldige Matrieksertifikaat (Graad 12)
• Microsoft MCSE sertifikaat
• A+ en N+ sertifikate
• Uitstekende foutopsporingsvaardighede 🔧
• Omvattende kennis van probleemoplossingstegnieke

Verantwoordelikhede:

• Installeer en konfigureer rekenaarhardeware, bedryfstelsels en toepassings
• Monitor en onderhou rekenaarstelsels en netwerke
• Bied direkte telefoniese of persoonlike ondersteuning aan eindgebruikers om IT-kwessies op te los
• Los verskeie stelsel- en netwerkprobleme op
• Diagnoseer en herstel hardeware- en sagtewareprobleme
• Stel prosedurele dokumentasie en tegniese verslae op
• Neem verantwoordelikheid vir jou take tot hulle opgelos is of eskaleer na senior personeel indien nodig
• Prioritiseer en bestuur inkomende ondersteunings-e-posse
• Kommunikeer met derdeparty-verskaffers waar nodig

Gesogte Vaardighede en Kenmerke:

• Omvattende ervaring met die opstel en konfigurasie van rekenaarstelsels 💻
• Sterk kennis van IT-netwerke
• Begrip van CCTV-stelsels
• Kennis van UPS- en kragondersteuningstelsels
• Ervaring in telefoniese en video-ondersteuning
• Kennis van bedienersondersteuning met Microsoft Platforms
• Geldige Suid-Afrikaanse bestuurslisensie 🚗
• Uitstekende probleemoplossings- en kritiese denkvaardighede
• Nuwe oog vir detail 👀
• Goeie organisasie en tydsbestuursvaardighede
• Vermoe om werk en probleme te prioritiseer
• Boven-gemiddelde kommunikasie-, luister- en skryfvaardighede in Engels
• Kliëntgesentreerde ingesteldheid
• Vaardig in telefoniese/video kommunikasie tydens kliëntondersteuning
• Deelname aan interne en eksterne vergaderings

Is jy gereed om jou IT-ondersteuningvaardighede te gebruik om ’n verskil te maak? Sluit by hierdie dinamiese span aan en bou ’n blink loopbaan! 🌟🙌

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